1. Hair Products Return Policy

- Eligibility for Returns: Unopened and unused hair products in their original packaging can be returned within 14 days of purchase with proof of purchase (receipt or order confirmation).

- Non-Returnable Items: Due to health and hygiene reasons, opened or used hair products are not eligible for returns or exchanges.

- Damaged or Defective Products: If a product is damaged or defective upon receipt, please contact us within 48 hours. We will gladly replace the item or issue a refund after inspection.

- Refunds: Approved returns will be refunded via the original method of payment within 7 business days. Shipping costs are non-refundable unless the product was damaged or defective.

2. Hair Services Return and Adjustment Policy

- Service Satisfaction: Our team is committed to delivering exceptional services. If for any reason you are unsatisfied with a hair service, we encourage you to contact us within maximo 7 days of your appointment.

- Adjustments: We offer a complimentary adjustment to the service received within 7 days if there are any concerns about the result. This offer is valid only for the service originally provided and not for style changes. 

- Refunds on Services: Refunds are not available for services provided. However, we are happy to work with you to correct any issues to ensure your satisfaction.

3. General Conditions

Late or Missing Refunds: If you haven’t received a refund within 7 business days, please first check with your bank or credit card provider. If the refund is still missing, contact us for assistance.

Return Shipping Costs: Customers are responsible for any shipping fees associated with returning products unless the product is defective or incorrect.

For any inquiries regarding returns or refunds, please reach out to our customer service team at [email protected] or  call 020 400 1275 at BK Studio Hair Solutions.

Late Cancellation & No-Show Policy