Booking, Cancellation, Return & Refund Policy
Return and Refund Policy
1. Hair Products Return Policy
- Eligibility for Returns: Unopened and unused hair products in their original packaging can be returned within 14 days of purchase with proof of purchase (receipt or order confirmation).
- Non-Returnable Items: Due to health and hygiene reasons, opened or used hair products are not eligible for returns or exchanges.
- Damaged or Defective Products: If a product is damaged or defective upon receipt, please contact us within 48 hours. We will gladly replace the item or issue a refund after inspection.
- Refunds: Approved returns will be refunded via the original method of payment within 7 business days. Shipping costs are non-refundable unless the product was damaged or defective.
2. Hair Services Return and Adjustment Policy
- Service Satisfaction: Our team is committed to delivering exceptional services. If for any reason you are unsatisfied with a hair service, we encourage you to contact us within maximo 7 days of your appointment.
- Adjustments: We offer a complimentary adjustment to the service received within 7 days if there are any concerns about the result. This offer is valid only for the service originally provided and not for style changes.
- Refunds on Services: Refunds are not available for services provided. However, we are happy to work with you to correct any issues to ensure your satisfaction.
3. General Conditions
Late or Missing Refunds: If you haven’t received a refund within 7 business days, please first check with your bank or credit card provider. If the refund is still missing, contact us for assistance.
Return Shipping Costs: Customers are responsible for any shipping fees associated with returning products unless the product is defective or incorrect.
For any inquiries regarding returns or refunds, please reach out to our customer service team at [email protected] or call 020 400 1275 at BK Studio Hair Solutions.
Booking, Late Cancellation & No-Show Policy
Booking Policy
Booking Fee
A NZ$50 booking fee is required to secure your appointment.
Your appointment is considered confirmed only once the required booking fee has been successfully received.
The booking fee is applied toward your appointment balance and is not an additional charge on top of the service price.
Unpaid Bookings
If the required NZ$50 booking fee has not been received, your appointment is not guaranteed.
We may contact you to arrange payment. If payment is not received within the requested timeframe, the appointment may be cancelled and the time made available to another client.
BK Studio Hair Solutions reserves the right to release an unpaid appointment without further notice if we are unable to contact you or receive the required payment.
Booking Fee Refunds
If you need to cancel your appointment and provide at least 48 hours' notice, the NZ$50 booking fee may be refunded to the original payment method, less any non-refundable payment-processing fees incurred by BK Studio Hair Solutions, where applicable.
For example, if a payment was made through a third-party payment provider such as Afterpay or another payment platform and processing fees were incurred, those fees may not be recoverable by BK Studio Hair Solutions and may therefore be deducted from the refund.
Any refund will be processed to the original payment method where possible.
No-Shows:
If you do not show up for your appointment without notice, a NZ$50 no-show fee will be charged.
By booking with us, you agree to these terms. This policy helps us manage our bookings effectively and provide the best service possible.
Note: The fee will be charged at your next appointment or deducted from any early payment made to secure your booking.
We appreciate your understanding and look forward to providing you with the best service!